Northern Ferrari Hire Award Finalist Radio Interview
Billy Jack, owner of Northern Ferrari Hire is interviewed by Chesters radio station about being a finalist in the Motor Trader Customer Care Awards.
Northern Ferrari Hires’ Award Hopes Feature in Chester Chronicle
Chester Chronicle story celebrating Northern Ferrari Hires’ achievement as a finalist in the Motor Trader Industry Customer Care award.
Chester Chronicle, 28 May 2009
Northern Ferrari Hire inspected by Roving Judge
Billy Jack and Allan Millar, Roving Judge for The 2009 Motor Trader Industry Customer Care Award.
Northern Ferrari Hire were visited by a roving judge this week, as part of the judging procedure for The 2009 Motor Trader Industry Customer Care Award.
Roving judge Alan Millar assessed the company’s customer service initiatives. The judge commented that Northern Ferrari Hire “surpassed all of the customer care award requirements”, and was impressed with their bountiful customer testimonials.
The Northern Ferrari Hire customer package is built around their slogan “We don’t rest until you are happy” and includes pristine Supercars, an in depth car handover, a 24 hour helpline, and various initiatives to collect feedback and promote continuous improvement. This high level of attention to detail means that 49% of the companies revenue is created via recommendations and repeat business.
Billy remarks “to have been short listed is fantastic, it means that Northern Ferrari Hire’s philosophy of total customer care has now been nationally recognised as being amongst the best service in the UK. We hope that Northern Ferrari Hire can win the award and prove that businesses in the region remain highly customer focused, even in these difficult times”.
If successful, Northern Ferrari Hire will be presented with the award at a prestigious ceremony at the Grosvenor House Hotel, in London on the 8th July 2009.
Northern Ferrari Hire Shortlisted For Industry Customer Care Awards
Northern Ferrari Hire is pleased to have been short listed for The Motor Trader Industry Customer Care Award. The awards span 22 categories, rewarding the best performing companies and individuals in the UK motor trade.
It is a chance for the whole industry to recognise and reward excellence and innovation. The Customer Care Award particularly recognises efforts to promote customer service, which have contributed to a business’s profits and success.
The Motor Trader Industry Awards, now in their 19th year, are the biggest awards in the automotive calendar and are widely seen as the industry’s version of the Oscars with over 1,100 professionals from right across the industry in attendance. The 2009 awards will be presented in The Great Room in the prestigious Grosvenor House Hotel, London on 8 July. Good Luck to the Northern Ferrari Hire team!
