Northern Ferrari Hire Customer Service Charter
‘We don’t rest until you are happy’
Our charter sets out our commitment and the standards of products and services we aim to provide. It applies to anyone who has contact with Northern Ferrari Hire, including customers, employees, suppliers, the media and members of the public.
Our Mission
Our mission is to provide picture perfect Supercars, with an outstanding service, at a competitive price.
Existing Customers
Take our Quick Customer Service Questionnaire
To help us improve our products and services, please take a few minutes to fill in our very quick questionnaire.
Read our customer testimonials
Our Commitment
We are committed to:
- Ensuring each customer experiences an excellent standard of service throughout the entire hire process.
- Providing high-quality services and information about our Supercars before during and after the hire.
- Ensuring our Supercars are presented in picture perfect condition and are meticulously maintained.
- Maintaining low overhead costs to allow us to offer competitive prices to our customers.
- We don’t rest until each customer is happy with every hire. We have had 0 customer complaints in four years!
- Continually improve our service and welcome all customer feedback.
- Ensuring all our customers are satisfied with the service they receive, and measure satisfaction levels on an annual basis.
Our Service Standards
We aim to:
- Respond on the same day, to letters, emails and phone calls received within office hours.
- Keep you informed if we cannot answer your enquiry immediately.
- Ensure it is straightforward to hire from us, only taking a few minutes over the phone to complete the booking process.
- Design a hire period that perfectly suits your time and date requirements.
- Despatch written confirmation by post, within 24 hours of receiving an order.
- Provide the option to surprise a loved one wherever possible.
- Ensure our cars are meticulously maintained and immaculately presented.
- Provide a professional car handover including driver demonstration.
- Provide a 24-hour customer support phone number.
- Ensure our fully comprehensive insurance offers optimum protection.
You can help us by:
- Giving us all the information we need to help you, including your perfect hire date and time requirements.
- Letting us know if you have any special needs.
- Telling us how we can improve our services.
- Asking us to explain anything you are not sure of.
Contact Us
Northern Ferrari Hire Ltd
2 Old Farm, Deeside Lane
Chester, CH1 6BB
0845 260 8 360
info @ northernferrarihire.com
Company No: 6810752
